Prudential Zenith Life · Customer Service Week 2026 · Internal communications

For one week, customer care led the company.

The theme was The Extra Mile. The real question was how staff would live it, not just print it. So the people who answer the calls captained every team, and the whole office ran. Scroll down the track.

The idea · The Crew Takes Over

Four teams. Four games. One trophy.

Every member of staff drew a team online: Red, Yellow, White or Grey. Each team was captained by someone from customer care, and customer care hosts took the camera for the week.

Mile 1 · Pass the Message

One message, down the line.

A customer’s request, whispered from player to player. Does it arrive intact? Getting it right through every handover is the job. Team Yellow took the first ten points.

Mile 2 · The Extra Mile Hunt

One building. Go.

A race through the office to find what a customer needs, which means knowing who does what. Team Red won it, and Red and Yellow went level on 15.

Mile 3 · Walk the Extra Mile

Blindfolded. Guided by voice.

On a call, the customer can’t see your screen, so your words do the work. Players walked the course blindfolded, guided only by a teammate. Team Yellow won and led on 25.

Mile 4 · The final · Say It Simple

Insurance, without the jargon.

Insurance Charades: get your team to the word a customer hears, in plain language, against the clock. Team Grey won the final, with a golden-card bonus.

The finish line

Grey and Yellow share gold.

32 points each after four games. Joint champions, and a whole office that ran the extra mile for the people who answer the phone.