The Extra Mile Games key visual: four runners on a red track through the office, team banners overhead

Prudential Zenith Life · Customer Service Week 2026

The Extra Mile Games

The line
The Crew Takes Over. For one week, customer care leads.
The Republic's role
Internal communications · Campaign concept · Staff games · Branding · Content and live coverage · Team-draw page
Partners
The Republic × Prudential Zenith Life
Span
Customer Service Week, 5 to 9 October 2026: a team draw, four games, a live table and one trophy.

01 · The problem

Customer Service Week comes round every year, and this year’s theme was The Extra Mile. It is easy to put on a banner. The harder job was a week the whole office would take part in, not one team celebrating while everyone else watched, with a reason to show up every day.

02 · The human truth

The people who know customers best are rarely the ones in charge.

Customer care hears every question, every worry and every thank-you. For the rest of the year, someone else sets the agenda.

03 · The idea

The Crew Takes Over.

For one week, customer care leads. They captain every team in the Extra Mile Games and host the week on camera. Each game is a real customer moment, so playing it is practising the theme.

04 · The work

  1. The draw. Every member of staff drew a team on a page we built for the week: Red, Yellow, White or Grey, each with a customer care captain.
  2. The crew. Captains introduced on film, and customer care hosts taking over the camera.
  3. The games. Pass the Message, The Extra Mile Hunt, Walk the Extra Mile and a final of Say It Simple, played as Insurance Charades. Each one a customer moment: the handover, knowing who does what, guiding someone who can’t see your screen, and plain language.
  4. The broadcast. A card on the morning of every game, a recap film after it and a live table all week.
  5. The arena. A look built on the running track, carried from staff cards to captain armbands, crew tees and office branding.

The crew

The four games

Game-day cards and the table

The arena

05 · The result

32–32

Grey and Yellow, joint champions after four games, on the final published table.

4

Games played across the week, each with its own recap film.

4

Teams drawn from the whole office, each captained by customer care.

Points from the tables shared with staff during the week. Participation and reach figures will be added only when they can be verified against Prudential Zenith Life’s records.

06 · Credits

Client
Prudential Zenith Life Insurance
Strategy, concept, games, internal communications, branding, content and team-draw page
The Republic
Key visual
Made with AI
Homecoming creative: Home is Lagos. Banking is global.

Next world

Zenith Bank · See Homecoming Differently

They left to grow. They return to belong.

Your turn

OFFICE@THEREPUBLIC.AGENCY
10 ONISIWO ROAD, IKOYI, LAGOS